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FAQs

How does the crossbowexpert.com membership work?

Membership to crossbowexpert.com is a one-time fee of $25. Once you are a member of crossbowexpert.com you will receive the following benefits:

  • 5% off all purchases from crossbowexpert.com
  • You will have the first opportunity at close-out, overstock, and special priced items.
  • Subscription to the crossbowexpert.com newsletter

When does my crossbowexpert.com membership expire? Never

Are there any limits on purchases or products that the membership does not work with? No, not at this time

How do I place an order?

For your convenience 24/7/365, please order online or call crossbowexpert.com at 1-877-596-9269 for advice or to place your order. We normally ship orders within 24-48 hours, transit time is typically 1-10days depending on distance and shipping method. In the rare event of an out of stock item, we will contact you to discuss with you how to move forward.

What payments does crossbowexpert.com accept?
Visa, Mastercard, and Paypal

How do I return and Item to crossbowexpert.com?

Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment. Call us for a return authorization number at 1-877-596-9269. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in.

Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.

Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of crossbowexpert.com as to the item’s condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.

Return shipping will only be refunded in the event of an error made by crossbowexpert.com. All COD’s sent to crossbowexpert.com will be refused and returned to sender.

How do I submit a warranty claim or report a defective product?

Defective merchandise is warranted and insured under the manufacturer’s warranty and insurance policy coverage. Please contact the manufacturer directly or call us for assistance in the event of a manufacturer’s defective product. All returns must have prior authorization and RA # on the outside of the box to be accepted. Please include a brief description of the defect along with your name, address and a copy of the original sales slip with any return. We will process the warranty under the guidelines of the manufacturer as quickly as possible. All merchandise is warranted by the manufacturer; not crossbowexpert.com. Most manufacturers require return of a defective item for evaluation for repair or replacement according to their policies and will not authorize us to immediately replace defective items. We will offer every assistance available to us; however we cannot offer a refund for defective merchandise unless authorized from the manufacturer

What should I do with a damaged shipment?

For UPS, Fed-Ex and most USPS shipments, we provide tracking information for you to insure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent UPS or Fed-Ex whenever possible.

If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS, USPS or FED-EX service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 1-877-596-9269. Please Do Not return the package to us until you have contacted UPS, USPS or FED-EX and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com, USPS at usps.com or FED-EX at fedex.com.

How do I view my orders?

Registered crossbowexpert.com users can view order history on orders that were placed under their account since June of 2012. To view your order history, Log In to your account and select the "My Orders" link at the bottom of this website. We are unable to display orders that were placed over the phone or online with guest checkout. For information on orders that cannot be viewed online, please contact customer service.